FAQ & Site Info
Terms of ServiceDELIVERY METHODS: USPS Priority Mail and USPS First Class Package options are available. An option only appears in the calculated rate quote if the package qualifies for that service, i.e., First Class Package will only show up when the packaged weight of the item is not over 13 ounces. Inaccurate quotes are possible with Priority Mail because of dimensional weight with packages over 1 cubic foot. In such cases, seller reserves the right to use USPS Retail Ground if possible.
SHIPPING TIME FRAME: I normally ship by the next business day after receiving payment and sometimes the same day.
COMBINING MULTIPLE ITEMS: I will combine purchases into one shipment IF POSSIBLE to save on shipping costs. I say IF POSSIBLE because sometimes combining items creates an "oversized" package which carries a surcharge from the USPS. Due to limitations of eCrater's shipping calculator, package size is not accounted for, so please contact seller before purchasing multiple items for a combined quote. Seller reserves the right to override any combined shipping rate from the eCrater shipping calculator.
SHIPPING ADDRESS: Items are shipped to the address provided by the customer. If the address is incorrect and/or incomplete and the package is delayed, misdelivered, or returned due to the incorrect and/or incomplete address, the customer is responsible for any additional shipping charges required to correctly deliver the package. If the item is returned to sender (seller) due to incorrect and/or incomplete address the buyer will be notified by email and will have 7 days to submit any additional shipping charges required for correct re-delivery. If payment is not received within 7 days, or if the buyer chooses not to re-deliver, the order will be cancelled and the buyer will be refunded the price of the item only minus a 3% restocking fee. The original shipping cost WILL NOT be refunded as it was used to pay for the original unsuccessful delivery.
A "Confirmed" shipping address is required for any PayPal payment totaling $25.00 or more.
SELLER'S RESPONSIBILITY: As a seller I am responsible for seeing that items reach the address provided by the buyer and in the condition as described. ALL items are shipped with "Delivery Confirmation". When the delivery confirmation states the item has been delivered to the provided address my responsibility has ended. It's the buyer's responsibility to determine whether their front porch, mailbox, apartment hallway, etc is a safe place for a package to be delivered.
RETURN POLICY: Item may be returned only if it is not as described, when received, and buyer notifies seller within 48 hours of receipt. In this case either: 1. An insurance claim will be filed or 2. Seller will give a full refund and seller will pay shipping cost both ways upon return of item. Regardless of whether #1 or number #2 is utilized buyer will receive full refund. No returns accepted without advance authorization from seller.
Order cancellations will be refunded minus a 3% cancellation fee.
BUYER'S OPTION: Occasionally an item has many parts to it, some of which the buyer may consider "dead weight". The buyer always has the option of a partial shipment to reduce the shipping cost. Please note however that a partial shipment will not reduce the item's cost.
COUPONS: jigsaw.puzzle.palooza.ecrater.com DOES NOT accept ANY coupons. This includes coupons that say they are good at eCRATER.com.